Scroll Home Terms and Conditions of Business

Last updated: 7 October 2026

For agencies, brokerages and new builder developers using Scroll Home during the Free Period

These Terms of Business set out how You and Scroll Home shall work together while you use the platform free of charge during the Free Period. The "Free Period" means the trial or pilot period stated in any order form signed by both of us or, if no order form applies, the period during which We make the platform available to You free of charge. By creating an account and using Scroll Home, You agree to these terms.

Please be aware that in circumstances when paid services begin (see "If and when charges begin" below) our arrangement may then proceed by way of an Enterprise SaaS Agreement ("SaaS"), and the terms agreed in any SaaS will take precedence over these terms to the extent of any conflict, subject to the order of priority set out in "General" below and on the basis that no contractual agreement is to be inferred via exchange of emails and Scroll Home will only be bound by a signed and dated SaaS.

1. Who We are

Scroll Home is the trading name of Reels Estate Group Limited, a company registered in England and Wales (company no. 16686100), at 60 Petty France, London, SW1H 9EU and will be referred to as "We" for the purposes of these Terms of Business. "You" means the agency, brokerage or property developer named in the signature block at the end of these terms or, where none is named, the entity that creates an account and uses the platform. You can reach us at info@scrollhome.co.uk.

2. What We provide

During the Free Period, We will give You access to the Scroll Home platform, together with free access to our agent dashboard at pro.scrollhome.co.uk. We will also provide reasonable onboarding and set-up support to help You and Your Authorised Users get started on the platform. We will post Your listings for the Development on our platform for free for the duration of the Free Period. We can receive the videos and information relating to Your listings in three forms.

Where required and agreed between us, We will send a Scroll Home videographer to Your listing to take a video, which our editing team will edit using our in-house software system. The fee for this service will be as notified to You and agreed between us in advance of filming and is payable in addition to any other charges under these terms. No videography fee arises unless You request the service. We can also take photos and write up the description of any listing as required.
We can also upload a listing using existing videos, photos, floorplans and information as provided by You.
We can also upload a listing that combines elements of options 1 and 2, thereby creating a hybrid upload that contains content from both parties.

You are responsible for obtaining the homeowner's or occupier's permission for our videographer to attend and film the property, including for ensuring that any personal items that should not be filmed (such as family photographs) are removed or addressed before filming, whether or not You are present during the visit.

We will also be pushing Your listings and content through our paid social media channels alongside expansive physical marketing in Your local geography, which will give Your brand and listings new exposure.

Scroll Home is solely a property discovery and marketing platform. We are not involved in the sale, letting or transaction of any property. Any enquiry We pass to You is between You and the relevant consumer directly.

3. Free of charge

Your use of Scroll Home is currently free. The only fees payable during the Free Period are videography fees for listings that You request and agree with us in advance (see "What We provide"). You are under no obligation to pay anything otherwise, and We will not invoice You, during this period.

4. If and when charges begin

We will not begin charging You without telling You first. Before any paid period starts, We will give You at least 30 days' written notice (by email to the address on Your account) that sets out:

that the Free Period is coming to an end;
the date from which charges will begin;
the charges that will apply to You and how they are calculated; and
the terms that will govern the paid service (the Enterprise SaaS Agreement).

You will always have the opportunity to review this information and decide whether to continue. If You do not wish to proceed onto a paid arrangement, You may stop using the platform before the charges begin, and You will owe nothing. No charges will ever apply retrospectively to Your use of the platform during the Free Period. Where an order form states a trial or pilot period, We will not exercise the right in this section so as to bring charges into effect before the end of that period, unless We both agree otherwise in writing.

5. What We ask of You

While using Scroll Home, You agree to:

List honestly and use real photos and video of the actual property, with the correct price and availability, and no bait-and-switch.
Comply with all applicable laws and our Community Guidelines, including the prohibition on discriminatory listings (such as "No DSS" wording or refusing applicants because they receive benefits).
Keep login details secure and ensure that each individual accesses the platform under their own login. You may allow Your employees, members, partners and individual agents ("Authorised Users") to access the platform under Your account, provided each has their own login, and You remain responsible for their compliance with these terms.
Use the platform properly and not copy, scrape, modify, reverse-engineer or attempt to build a competing or similar product from it.
Not use the platform in any way that is unlawful, infringes another person's rights, or is defamatory, offensive, abusive or harassing.

6. Your content stays Yours

The raw footage, photographs and property media You upload remain Yours. Where We produce material from Your content, for example an edited video, an AI-enhanced image, or branded material, that finished output is owned by Scroll Home. We grant You a non-exclusive, royalty-free licence to use that output to market the relevant property - including on Your own website, in Your marketing materials and on property portals such as Rightmove and Zoopla, as well as on Your own social media channels. Where You use it on social media, please clearly credit Scroll Home and include a link back to the platform. Any other use requires our prior written consent.

Where a video We have produced relates to a listing that subsequently sells or is let, We will remove it from public search and listing feeds, but You agree that We may continue to display it on Your profile page within a "past portfolio" section, viewable by other users of the platform, as part of showcasing our agents' and Your track record.

7. Your data and privacy

You retain ownership of Your data. We process it to provide and operate the platform for You, to diagnose and fix problems, and to improve and protect the service, in accordance with UK data protection law. Our Data Processing terms apply to any personal data We process on Your behalf during the Free Period, are available to You on request, and will also form part of the full agreement when it applies. Please refer to our Data Privacy policy, details of which can be found on our website.

8. Availability and maintenance

We work to keep the platform available and running well. From time to time We may need to carry out scheduled or emergency maintenance, which may briefly interrupt access. The platform also relies on third-party services such as cloud hosting, and We are not responsible for disruptions caused by those third parties. Where We can, We'll give You reasonable notice of any planned interruption.

9. Liability

Nothing in these terms removes or limits any liability that cannot legally be limited - including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to that, and because the platform is provided to You free of charge during this period (apart from any videography fees), We are not liable for any indirect or consequential loss, or for loss of profit, business, goodwill, opportunity or data.

You are solely responsible for the permission and property-preparation obligations set out in "What We provide" above, whether or not You are present during any working taking place on-site; You are responsible for all security and health and safety arrangements which must be confirmed and agreed in writing with us before any on-site working is carried out. We are not liable for any loss, complaint or claim (including in relation to privacy, data protection or property access) arising from Your failure to do so. Other than liability that cannot legally be limited, our liability for any loss, damage or injury arising from our attendance at a property is limited to loss, damage or injury directly caused by our negligence, and excludes any loss or damage arising from the condition of the property or matters outside our videographer's control.

The platform is provided on an "as is" and "as available" basis during the Free Period, and We give no warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose or uninterrupted availability. You agree to indemnify us against any claims, losses, damages, costs or expenses We incur as a result of a third party (including a homeowner or occupier) bringing a claim against us arising from Your failure to obtain the permissions referred to above before our employees or agents attend and film a property. We will notify You promptly of any such claim, will not settle it without Your written consent, and will let You take over its defence at Your cost with our reasonable co-operation. You are not liable under this indemnity to the extent the claim arises from our own negligence or breach of these terms. Our total aggregate liability to You arising out of or in connection with these terms during the Free Period, for all claims taken together, shall not exceed the greater of £100 or the total fees paid by You under these terms in the twelve months before the claim. The full liability terms that will apply to any paid service are set out in the Enterprise SaaS Agreement.

You warrant and represent that all information, descriptions, photographs, videos, floorplans, pricing information, availability details and other content supplied by You or on your behalf are accurate, complete and not misleading, and do not infringe the intellectual property rights, privacy rights or other rights of any third party. You acknowledge that Scroll Home is entitled to rely on such information without carrying out any independent verification and shall have no responsibility for checking its accuracy, legality, permissions or completeness.

You shall indemnify and keep indemnified Scroll Home against all losses, claims, damages, liabilities, costs and expenses arising from or in connection with any allegation or claim that content or information supplied by You is inaccurate, misleading, unlawful, defamatory, or infringes the rights of any third party, except to the extent caused by Scroll Home's own negligence or breach of these Terms.

10. Ending these terms

There is no tie-in. Either of us may end this arrangement at any time on written notice. As Your use is free, ending it simply means You stop using the platform, with nothing to pay. We may suspend or remove access where these terms or our Community Guidelines are breached. On ending, Your raw footage, photographs and media remain Yours, and Your licence to use any finished output We produced (see "Your content stays Yours") continues for material You have already published, but You may not make new use of that output without our consent.

11. General

These terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

These terms, together with our Community Guidelines, any order form signed by both of us, any non-disclosure agreement in place between us and (when it applies) the Enterprise SaaS Agreement, form the whole of the arrangement between us regarding Your use of the platform.

If there is any conflict between these documents, the following order of priority applies: (a) the Enterprise SaaS Agreement, once it applies; (b) any order form signed by both of us; (c) these terms; and (d) our Community Guidelines. Any non-disclosure agreement in place between us continues to apply alongside them and is not superseded by any of them.

If any part of these terms is found to be unenforceable, the rest continues to apply.

Any notice under these terms must be in writing and sent by email: to You at the email address on Your account, or any other address You give us for notices; and to us at info@scrollhome.co.uk. A notice sent by email is treated as given on the next working day after it is sent.

No one other than You and Scroll Home has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms from time to time and will make the current version available to You. Details of our corporate policies which govern and regulate how we operate and conduct our business can be found on our website.

12. Confidentiality

Each party undertakes that it shall not at any time during the term of these Terms of Business, and for a period of five (5) years thereafter, disclose to any person any confidential information concerning the business, affairs, customers, clients, suppliers, plans, strategies, finances, technology or other confidential information of the other party, except:

(a) to its employees, officers, representatives, professional advisers, subcontractors or agents who need to know such information for the purposes of exercising the party's rights or performing its obligations under these Terms of Business, provided that the receiving party ensures such persons comply with confidentiality obligations equivalent to those contained in this clause;

(b) as may be required by law, a court of competent jurisdiction, or any governmental or regulatory authority; or

Each party shall use the other party's confidential information solely for the purpose of performing its obligations and exercising its rights under these Terms of Business and shall take all reasonable steps to protect such confidential information from unauthorised use, disclosure or access.

Upon termination of the parties' relationship, or upon written request, each party shall promptly return or securely destroy any confidential information belonging to the other party, except where retention is required by law, regulation, professional obligation, insurance requirements, or for the establishment, exercise or defence of legal claims.